9. Secure Patient Messaging

Secure Patient Messaging can be accessed by selecting "Patient Messaging" at the top navigation panel or by navigating to the patient's eChart and selecting the "Patient Messaging" bubble found in the bottom-right corner of the page. 

Navigation Panel:

eChart:

Please note: In order to be able to message a patient, that patient must have a vaild HIN and email listed in their Master Record.

Here, you'll see a list of outstanding patient messages. 

If a patient has acknowledged the message, and there is nothing more required, you can mark the message as "Closed" to remove it from your outstanding list.

To start messaging a particular patient, click on the search bar and type in the patient's name. If the patient has a valid HIN and email, you'll be able to start messaging right away. Here, you can type your message, add attachments, and set the response settings as shown below:

Once a message has been sent, the patient will receive an email from the clinic containing a link to access their received messages. Following the link and entering their Health Card Number will allow them to view and respond to received messages.

Sending Documents, Labs, eForms and Forms through Secure Patient Messaging

When composing a patient message, you can browse and attach Documents, Labs, eForms, and forms by clicking the "Browse" button in the Attachments section.

This will open a preview pane where you can view and select a Document, Lab, eForm or form to attach to the patient message.