When you send a patient message, your patients will receive an email letting them know and directing them to our secure patient portal.
If the patient hasn't gotten the notification email, you can try:
- Asking them to check their spam folder
- Having them add "email@example.com" to their trusted contacts list
- Double checking that the email you have on file in the patient's master record is correct
If that doesn't work, you can ask the patient to try and login directly at our secure patient portal at medley.health. Once logged in, they should be able to access all messages, including the one you just sent.
Still not working? Not to worry! You can always email our support team at firstname.lastname@example.org and we'll make sure your patient gets their message✌️
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