If your subscription shows as past due, you'll need to update your payment method to restore access. This usually causes a "No active subscription found" error to appear
 

Why This Happens

The most common causes are an expired card on file, insufficient funds at the time of the billing charge, or a bank declining the transaction as a security precaution. In all of these cases, updating your card resolves the issue.

The following steps outline how to update your card.
 

Step 1: Open Billing from the Scribe

Open an eChart and launch the Scribe. Click the profile icon in the top right corner, then select Billing from the dropdown (you'll find it below Settings, alongside your plan and invoices).


 

Step 2: Update Your Card

Next to your card on file, click Update, enter your new card details, and save.

Once your new payment goes through, your account will be back in good standing right away. If you have any issues don't hesitate to reach out to support@avaros.ca for assistance.

Frequently Asked Questions

Will I lose access while my payment is past due?

You would no longer be able to utilize the scribe if there is no active subscription outside of the 25 free scribes each Avaros user receives each month.
 

Where can I see my past invoices?

Past invoices are listed on the same Billing screen, alongside your current plan and card on file.

 

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