This article walks you through how to join your video appointment from a desktop computer or a mobile device. Your appointment link will be sent to you by email, no downloads or accounts are required! This link should be accessible from any browser.

Joining from a Desktop Computer

Joining from a Mobile Device

Troubleshooting Steps 

I can't find my appointment email. Check your spam or junk folder. If you still can't find it, contact your clinic to have the link resent.

My camera or microphone isn't working. Make sure you clicked Allow when your browser asked for permission. On desktop, check your browser's site settings. On iPhone, go to Settings → Safari → Camera & Microphone. On Android, go to Settings → Apps → Chrome → Permissions.

The video is freezing or the call keeps dropping. Move closer to your Wi-Fi router or switch networks if possible. Closing unused tabs and apps can also help improve the connection.

If you run into any further issues not described above please reach out to your clinic directly for further assistance.