Overview

Patients may notice that they are unable to cancel their appointment directly from the reminder message. This is expected behavior based on how the EMR reminder system is configured. The 48-hour cancellation window is a built-in setting and is not customizable

Cancellation Timeframe

Appointments can only be cancelled through the reminder message if the scheduled appointment is 48 hours or more away.

If the appointment is within 48 hours and a patient attempts to cancel, they will receive a message indicating that the cancellation cannot be completed and that they should contact the clinic directly.

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